1. Payment options

Organic Choice accepts direct Electronic Fund Transfers to our account. Company’s banking details are provided during check-out process.

Online payments with credit cards (VISA and Master Card) are accepted via Pay Fast or VGS payment gateway security systems.

Cash payments are accepted only for collections at our office and with prior written arrangement via e-mail or fax.

2. Transaction currency

All prices are displayed in South African Rand and include VAT.

3. Delivery policy

Organic Choice offers the following delivery options to its customers:

   3.1. Ordinary Post Office service:

   Postal rates are based on total weight and are calculated per kg/ part of a kg. Exact amount will be calculated by our online system and displayed during check out process.

   Ordinary Parcel is any postal item that is bigger than 353 x 250 x 30 mm and/or weighs more than 1kg.

   Maximum length for Ordinary Parcel is 1m plus girth may not be more than 2m.

   Please, note that Post Office delivery time is subject to their terms and conditions and usually takes 3 to 7 working days. Postal deliveries during Festive Seasons take longer.

   Organic Choice reserves the right to change postal service fees without prior notice. .

   3.2. Courier service

   Organic Choice uses the services of few courier companies in order to provide the best possible rates to our customers. Courier rates are based on destination and total weight.

   Exact amounts will be calculated and displayed by our online system during check out process.

   Organic Choice reserves the right to change the courier service fees without prior notice, subject to Courier Companies policy.

   Please note the Courier deliveries are made during work days and normal office hours.

   3.3. Collection at our premises

   For customers who wish to collect personally his/her orders our physical address will be provided after prior arrangement with by e-mail or fax.

   Our shop premises are located at

   Corner Lenchen Avenue North & Embankment road, Centurion 0046, Gauteng, South Africa.

   Please, note that payment has to be arrange prior of collection. We prefer electronic type of payments, but if cash payment is chosen - a prior arrangement (via e-mail or fax) is required so the order can be prepared and packed in time for the collection.

   3.4. International deliveries

   For orders outside of South Africa the delivery will be arranged with surface or ail mail via DHL Couriers. 

   International rates are based on country and size and total weight of the parcel. 

   During the check-out process our system will display exact amount calculated on the total weight and size of the parcel.

4. Free Delivery options:

Organic Choice offers the following free delivery options:

   4.1. Free nationwide Postal delivery to all orders above R499.00

   4.2. Free courier delivery to all Gauteng orders above R499.00

   4.3. Free courier delivery to all Rest of the Country orders above R899.00

Free delivery in not applicable to international orders.

5. Delivery time

Processing of orders will be done within 24 - 48 hours of receiving them, but parcels will only be dispatched after proof of payment is received via e-mail or fax or actual payment is received. No sms notifications are accepted. For online payments with credit cards no proof of payment is required.

Please, note that our general delivery time is 3 to 7 working days, subject to availability of products from manufacturers/ distributors.

Although the courier service offers overnight deliveries, we cannot guarantee that certain product will be available from the manufacturer/ supplier or that manufacturer/supplier will provide requested products for immediate collection. Therefore we cannot offer overnight delivery.

During December holiday season most manufacturers/suppliers require longer time for processing orders, which might make our delivery time longer. We will make every effort to stock the most popular items to avoid any inconvenience to our customers.

Gift packs, however, will be stocked in advance and available for express delivery, subject to availability.

Take note, that delivery to be finalized means that anyone present at the delivery address provided can sign for the parcel.

If the delivery address is unattended when delivery is attempted it will be Courier discretion to leave a message and try to schedule a second attempt to deliver, subject to Courier’s terms and conditions.

For international deliveries time varies depending on destination. International surface mail may take from 4 weeks up to 4 months, while International Air mail takes 1 to 4 weeks.