Organic Choice
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Terms & Conditions

 All orders and purchases made through this website are subject to our Terms and Conditions.
Our Terms and Conditions may change from time to time without prior notice.

Detailed description of goods and/or services: Organic Bazaar t/a Organic Choice is a retail shop and an online store offering natural and/or organic products such as fresh groceries, beauty, lifestyle and supplements products.

  1. Delivery policy: Orders are protest withing 48 hours Subject to availability and receipt of payment or proof of payment,
    Delivery details will be provided on completion of order.
  2. Return/refund policy: Returns and refunds are allowed in the following cases:
    a) If a wrong item is received you must notify us within 24 hours of receiving it via e-mail. Arrangements to collect the wrong one and deliver the correct one will be made and it will be at our cost.
    b) If a damaged or broken product is received you must notify us immediately via e-mail. We will arrange for the damaged or broken product to be collected and replaced with new one at our cost.
    c) Please, note that late delivery is not a ground for return or refund.
    d) If you wish to return a product for some other reasons, you can do so within 5 days of receiving it. You must inform us via e-mail with proving the reason for requesting a return. We will decide upon receipt of your request to accept it or not. If a return is arranged, the product must be in original sealed package (not used) and delivery cost for returning will be your responsibility.
    We will take it further with the manufacturer/supplier and it will be manufacturer’s/supplier’s discretion to refund. We will not make refunds unless manufacturer/supplier approves one. Organic Bazaar t/a Organic Choice may, however, offer you a similar product.
  3. Customer Privacy policy: Personal customer details provided for the registration on Organic Bazaar t/a Organic Choice website are separate from the card details entered by the client on Payfast’s secure site. 
    Organic Bazaar t/a Organic Choice shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
  4. Payment options accepted: Organic Bazaar t/a Organic Choice accept Payments via Bant Transfer (EFT), Masterpass, Credit and debit cards.
  5. Card acquiring and security: Card transactions will be acquired for Organic Bazaar t/a Organic Choice via Payfast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.
  6. Merchant Outlet country and transaction currency: The merchant outlet country is South Africa. Transaction currency is South African Rand (ZAR).
  7. Country of domicile: This website is governed by the laws of South Africa and Organic Bazaar is a South African registered close corporation trading as Organic Choice.
  8. Variation: Organic Bazaar t/a Organic Choice may, in its sole discretion, change this Terms and Conditions or any part thereof at any time without notice.
  9. Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Organic Bazaar t/a Organic Choice. You may not modify, distribute or re-post anything on this website for any purpose.
  10. We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) without prior notice.
  11. We only sell items to adults (aged 18 or over). If you are under 18, you may use our website only with the involvement of a parent or guardian. To register with Organic Bazaar t/a Organic Choice you must be over 18 (eighteen) years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
    All personal information you have provided will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. All personal information will only be used to process and deliver orders and resolve customer satisfaction issues.
  12. You are responsible for maintaining the confidentiality of your password and your account with Organic Bazaar t/a Organic Choice.  You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. Organic Bazaar t/a Organic Choice shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or access to your account.
  13. Please note that we will never ask for a customer to confirm credit card details via email. If you receive an email claiming to be from Organic Bazaar t/a Organic Choice asking you to submit credit card details, please, do not respond.
  14. Organic Bazaar t/a Organic Choice makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment and software are available to use the website and screen out anything that may damage it. Organic Bazaar t/a Organic Choice shall not be liable for any loss or damage which may arise to computer hardware and software as a result of using this website.
  15. Please, note that our ingredient lists are complete and comprehensive for each product. In the highly unlikely event that you should have an allergic reaction or adverse effect to any of our products, please contact us immediately via e-mail. Try to keep a careful record of any symptoms as these may be crucial to identifying a particular sensitivity. We will take it further with the manufacturer/supplier and will refund or replace the product for you, subject to manufacturer’s/suppliers discretion.
  16. As per Google adwords policy we disclose the use of AdWords’ free conversion tracking feature which provides us with information related to clicks to actual orders made.
  17. Black Friday and Cyber Monday discounts are only valid as promoted in the current year and cannot be used with other running specials or loyalty points. All discounts are valid till stocks last. Back orders are not accepted.
  18. Company information: This website is run by Organic Bazaar CC Trading as Organic Choice based in South Africa and with registration number 2009/206898/23.
    Organic Bazaar CC t/a Organic Choice
    Phone: +27 12 663 1667
    Mobile: +27 66 032 0709
    E-mail: info@organicchoice.co.za
    Web: www.organicchoice.co.za
    Physical Address: Cnr Lenchen Avenue North & Embankment Road Centurion 0046 Gauteng, South Africa

Orders & Returns

1. Description of the goods and services: Organic Bazaar t/a Organic Choice is a company trading with organic and natural products in cosmetics, personal care and hygiene, baby and men, nutrition and food, and household products.
2. Availability of products: Please, note that due to the nature of the natural and organic products, some items might not be available from time to time from the manufacturer due to shortage of specific organic ingredients. If such a situation arises we will notify you immediately and offer a similar product or delayed delivery of your order or refund the price of this specific product.
3. Colours, specifications and dimensions of products: We have taken every reasonable effort to display the colours, specifications and dimensions of items on the website as accurately as possible. The colours you see will depend on the resolution of your monitor and we cannot guarantee that your monitor’s display will reflect accurately the colour of the item delivered. Slight variations may occur.
We may from time to time vary the dimensions, specifications and quantities of items displayed on our website without prior notice.
Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only.
4. Cancellation: A cancellation of an order can be made within 24 hours after placing it. It must be done in written via e-mail. If proof of payment is not received within 5 days after placing an order, the order will be automatically cancelled. If a payment is made the order cannot be cancelled.
5. Return/refund policy: Returns and refunds are allowed in the following cases:
a) If a wrong item is received you must notify us within 24 hours of receiving it via e-mail or fax. Arrangements to collect the wrong one and deliver the correct one will be made and it will be at our cost.
b) If a damaged or broken product is received you must notify us immediately via e-mail. We will arrange for the damaged or broken product to be collected and replaced with new one at our cost.
c) Please, note that late delivery is not a ground for return or refund.
d) If you wish to return a product for some other reasons, you can do so within 5 days of receiving it. You must inform us via e-mail or fax with proving the reason for requesting a return. We will decide upon receipt of your request to accept it or not. If a return is arranged, the product must be in original sealed package (not used) and delivery cost for returning will be your responsibility. We will take it further with the manufacturer/supplier and it will be manufacturer’s/supplier’s discretion to refund. We will not make refunds unless manufacturer/supplier approves one. Organic Bazaar may, however, offer you a similar product.

Payment & Delivery

1. Delivery policy: Organic Choice offers the following delivery options to its customers:
1.1. Courier service: Organic Choice uses the services of few courier companies in order to provide the best possible rates to our customers. Courier rates are based on destination and total weight. Exact amounts will be calculated and displayed by our online system during check out process.Organic Choice reserves the right to change the courier service fees without prior notice, subject to Courier Companies policy. Please note the Courier deliveries are made during work days and normal office hours.
1.2. Collection at our premises: For customers who wish to collect personally his/her orders our physical address will be provided after prior arrangement with by e-mail. Our shop premises are located at Organic Choice Health Shop Corner Lenchen Avenue North & Embankment road, Centurion 0046, Gauteng, South Africa.
Please, note that payment has to be arrange prior of collection. We prefer electronic type of payments, but if cash payment is chosen – a prior arrangement (via e-mail or fax) is required so the order can be prepared and packed in time for the collection.
1.3. International deliveries: For orders outside of South Africa the delivery will be arranged via DHL Couriers. International rates are based on country and size and total weight of the parcel. During the check-out process our system will display exact amount calculated on the total weight and size of the parcel.
2. Free Delivery options: Organic Choice offers free delivery options for South Africa only. Those deals may vary and will be different depending on the area. No free delivery options are available for international orders.
3. Delivery time: Processing of orders will be done within 24 – 48 hours of receiving them, but parcels will only be dispatched after proof of payment or actual payment is received. No sms notifications or screenshots are accepted as proof of payment. For online payments with credit cards no proof of payment is required.
Please, note that our general delivery time is 3 to 7 working days, subject to availability of products from manufacturers/ distributors. Although the courier service offers overnight deliveries, we cannot guarantee that certain product will be available from the manufacturer/ supplier or that manufacturer/supplier will provide requested products for immediate collection. Therefore we cannot offer overnight delivery. During December holiday season most manufacturers/suppliers require longer time for processing orders, which might make our delivery time longer. We will make every effort to stock the most popular items to avoid any inconvenience to our customers.
Gift packs, however, will be stocked in advance and available for express delivery, subject to availability.
Take note, that delivery to be finalized means that anyone present at the delivery address provided can sign for the parcel.
If the delivery address is unattended when delivery is attempted it will be Courier discretion to leave a message and try to schedule a second attempt to deliver, subject to Courier’s terms and conditions.
For international deliveries time varies 1 to 6 weeks depending on customs and health regulations at destination.

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